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Online Customer Service Degrees

Customer Service

The automation and technology of modern business will never replace the need companies have for experienced customer service representatives. The friendly voice of a customer service representative is what people want to hear when they call with questions, or to place an order, and companies will always be looking for qualified candidates with experience and training. According to the U.S. Dept. of Labor, job prospects are very good for customer service reps, with more job openings expected than people to fill them.

Training Needed for the Job

Many customer service positions require the applicant only have a high school diploma. Most companies elect to conduct their own internal customer service training. However, an increasing number of companies are looking for a more skilled workforce. Having a degree can help assure you have the best job prospects. Management or supervisor positions in customer service will also generally require a degree. Employers will be looking for workers with computer skills and excellent communication skills. Additionally, those with foreign language skills will have better job opportunities as many companies are attempting to offer service in multiple languages.

Earnings Information

Most customer service positions are entry-level jobs and as such the pay can be low. In May 2004 the U.S. Dept. of Labor reported median earnings of $27,020. However, earnings can vary widely on industry and experience level. With training or a degree you can earn more. The top 10% of wage earners in customer service took home more than $40,000, and management positions can pay more.

Online Degrees in Customer Service

University of Phoenix

With more than 8,000 faculty and staff, University of Phoenix is the largest accredited private university. In its online incarnation, University of Phoenix has distilled its programs into accelerated course programs to help you get the most degree in the least amount of time without breaking your wallet. more

Customer Service Degrees Offered:
  • Certificate: Call Center

    This five-course executive level program is designed to help call center industry professionals to better understand the theories and methodologies behind successful management of customer contact centers. Call center leadership, strategic development and process evaluation strategies are primary areas of focus. Practical knowledge is gained through class lectures, web-based research, focused discussions and group exercises.

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Most Requested Programs for Business

Find online Customer Service degrees from our featured online business schools. Compare multiple online Customer Service degrees from business schools online with specialties in administration, management, analysis, number crunching, commerce and more. Choose from featured schools offering online Customer Service degrees, certificates and diplomas. Advance your career and get ahead.

Get detailed information on all our online business degrees, review our program listings and decide which path is right for you.

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